Deer In Headlines
Recently, the credit card company, Capital One, came under attack for contract language that would allow them to show up a customer’s workplace or home, without warning and at any time. The creditor’s contractual fine print came was the topic of an LA Times article on February 18, that ignited a firestorm of consumer anger. According to the column, the contract states that customers can be contacted by mail, phone, email, or by “personal visit” at home or their place of employment.
A statement released by Capital One insists the language exists mainly to permit recovery of large items like boats, jet skis, and so on, through repossession. Without inclusion of the proper wording they would have little legal ground to stand on should the debtor renege on the agreement, adding that they are reviewing the language following consumer feedback.
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